Shipping

SHIPPING
We deliver by hand, land, air and sea. All online orders are sent via Australia Post or courier. Delivery costs are calculated at the checkout.
* International buyers, please email us with your requests sales@theunexpectedguest.com
Kindly note changes to our shipping options.
Due to the increased postage pricing we have to increase our flat rate pricing to $10.00 Australia wide.
All orders over $150.00 free delivery Australia wide.

SSL AND ENCRYPTION
At theunexpectedguest.com we use 128-bit SSL encryption, the highest level of SSL encryption currently available to consumers. This ensures the safety and security of your credit card transactions. SSL (“Secure Sockets Layer”) basically means that our server and your browser create and agree on an encryption key that will be used only for that particular session. Once established, this key encrypts all communication between our server and your browser.

PHYSICAL TRADING ADDRESS
Unit 11/13 Swaffham Rd, Minto NSW 2566

Email: sales@theunexpectedguest.com

Phone: 02 87408176

 

RETURNS
Should you receive damaged product or an incorrect order via The Unexpected Guest website in Australia, please contact sales@theunexpectedguest.com or call us on (02) 87408176 within 24 hours and we will be happy to organize a credit or replacement for you.

PAYMENT & PROCESSING TIMES
All prices are listed in Australian dollars. We accept payment via PayPal, debit or credit card.
All online orders are sent out as quickly as we can pack them! (This usually means 1-3 days max). Please allow 2-5 business days for delivery thereafter. Orders placed after business hours or over the weekend will not be sent out until the next business day.

PRIVACY POLICY
When placing your order with us we will store your personal details only to keep you up to date via our monthly newsletter. You will be removed if requested. The Unexpected Guest will not sell or exchange personal details. Our privacy agreement/policy promises not to share your details with anyone else, not even your birthday or your favorite colour.

QUESTIONS & CUSTOMER SERVICE
Please call 02 87408176 or email us at sales@theunexpectedguest.com with any questions or
comments you may have. We’d love to hear from you.

COPYRIGHT
All material provided about The Unexpected Guest is copyright and is to be used for personal reference only.